The project

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This eLearning course is part of the onboarding process at a small health and beauty CPG, Bee-Och Organics. 

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• Tools: Articulate Rise 360, Articulate Storyline 360, Pixlr, Powerpoint

• Learners: New employees of Bee-Och Organics

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The problem

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After a period of rapid sales growth at Bee-Och Organics, the company's owner was in need of new hires and an efficient training solution. When the company was smaller, the owner trained employees one-on-one and on the job, which was time-consuming for both parties. Furthermore, some employees failed to retain information over time. 

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The solution

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I proposed a three-module course that would address the owner’s top two priorities: filling orders and packaging products. To ensure that the course was web-based and mobile-friendly for part-time employees, I chose Articulate Rise 360 as the primary authoring tool.

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The process

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I began by interviewing the company owner to assess her training needs and challenges. Based on our discussion, I drafted learning objectives for the course and asked for her feedback. Then, I created a shared document with questions to solicit content, including step-by-step process instructions, photos, brand guidelines, and a short introduction video from the owner. 

After clarifying the content, I storyboarded the course.

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Next, I started development. I used Rise 360 as the primary authoring tool, but in order to provide richer content (including customized interactivity and instructional videos), I developed parts of the course in Storyline and embedded them in Rise. 

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At this point, I sent a prototype of the course to the owner and asked for her feedback. She was thrilled with the course overall (“My jaw is seriously on the floor!”). She wanted clarification for a couple of sections and needed a small section added.

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After completing these edits, I asked her and a new employee (who, as it happens, was starting her first day at the company) to take the training and complete an evaluation. After receiving more feedback, I made final edits on the course and sent it off. 

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Here is a preview of the "packaging" module:​​​

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Takeaways

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While I would have preferred to use a SAM instructional design process for this course to allow for feedback and iteration throughout the process, I needed to keep the client’s interests in mind. In this case, she lacked the time to offer much early input, so it made more sense to use an ADDIE approach. I compromised by asking brief clarification questions throughout, which resulted in fewer edits needed in the end. 

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